Frequently Asked Questions

You will find answers to all of your most common Lighting Services related questions located here.

No. The cold room is easy to install. No need to do this. You can install by yourself within 3 hours, need to lock the PU panels and mounted monoblock. We also have the engineer to guide you on line and the on line installation video.

Our standard package: Plastic film package can protect the PU panels well, hard to tear.
FCL: plastic film package; LCL: plastic film package with wooden pallet.
Besides, we can also do the wooden packing if you need .

Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

Sample needs 3-5 days .Mass production time usually needs 10-15 working days. It depends on your order quantity.

Low MOQ, 1pc for sample checking is available.

We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 working days to arrive. Airline and sea shipping also optional.

Firstly, let us know your requirements or application. Secondly, we quote according to your requirements or our suggestions. Thirdly, customer confirms the samples and places deposit for formal order. Fourthly we arrange the production.

Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Yes, we offer 3 years warranty to our products.

Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period. We will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.